I've got an office of about 50 people in Manhattan. Pretty simple IT infrastructure: a couple of Windows servers, about 60 PC's running XP or Win7, and some networking hardware to hold it all together.
What I don't have is an IT guy.
Seems like 2/3 of my IT needs are end-user support: set up or move a computer, remove malware, set up user accounts, troubleshoot some failing program, sit on the phone with Dell to convince them that yes, this user's mobo is toast, please come replace it.
The other 1/3 is infrastructure growth: backups, security, network performance, remote user support, AD config, etc.
The challenge is that there's not really enough work to keep anyone busy full time -- but when something does come up, it often requires very quick response.
Has anyone had success with an outsourced IT company? When do you give in and hire a full-time IT guy -- and at what level?