We are a college within a major university and manage roughly 250 clients and are currently protected via updating from universities anit-virus server (Sophos). We are wanting to migrate to a system where we will be the ones that manage the clients antivirus via Sophos's enterprise console. We have setup a test server and it is up and running smoothly.
We are currently trying to test deployment by protecting our IT department's PC's before we deploy to the rest of our clients. However whenever I go through the "protect computers" wizard and Sophos appears to be installing and updating onto the client PC I'm getting either the error
"Waiting for response from computer"
"The installation did not start. The computer may have been shut dwon, renamged or disconnected, or a required service may not be running. It may be running Windows XP Home or Windows Vista."
I have disabled windows firewall, and remote registry is turned on for the installation (both via group policy and then checking on the client PC itself). We will not be turning windows firewall back on since Sophos as an integrated one within their software. After extensive searching I haven't been able to determine where we've gone wrong.
Does anyone have any experience in using Sophos enterprise Console and if so, have you run into this problem? Also what were your steps in installing and deploying protection/management of your client PC's? We are trying to make this as seamless as possible when deployment comes around.