Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

We're using Trixbox Pro v2.0. When someone calls our office and presses the # key on their phone mid-conversation, the staff member is placed on hold (with hold music) while the caller is asked to enter an extension number by an American voice. They hear a dial-tone followed by the American voice saying "thats not a valid extension number please try again" shortly afterwards. The calls are then reconnected.

Does anyone know how I can turn off this # option? I think it's known as the Call Menu but I'm not sure.

Any help would be greatly appreciated. Thanks in advance.

share|improve this question

This should be in the feature codes list - Look under PBX Settings in the Trixbox web interface (I believe it's "in-call Attended Transfer" - the default is *2 IIRC)

share|improve this answer
I had a look in the web interface but could not find PBX Settings or an option for in-call attended transfer. I am looking at (v4.2). Do you know exactly where the option is (or should be), or alternatively can I change a config file? – Reado Oct 26 '10 at 15:00
In Admin mode select PBX->PBX Settings from the top menu -- on the left under "Basic" should be "Feature Codes", & Transfers are under "Core" feature codes. (If you don't have a PBX menu option you are in user mode -- there should be a "Switch" link in the upper right corner of the screen that will let you log in to the admin interface) – voretaq7 Oct 26 '10 at 16:04
When you say Admin mode, do you mean simply log into as our admin account? When I login, at the top all I see is AutoAnswer, Extensions, ACD / UAE, Reporting, Status, Options. There are sub-menus under each option but there is no PBX option. – Reado Oct 26 '10 at 16:13
@reado - I didn't notice the bit in your previous comment -- it sounds like you're using the Fonality hosted Trixbox solution? If this is the case your best bet is Fonality's support (lightbulb icon on the bottom of - If it's possible to change this feature they can point you at the right spot. – voretaq7 Oct 26 '10 at 16:26

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.