We're using Trixbox Pro v2.0. When someone calls our office and presses the # key on their phone mid-conversation, the staff member is placed on hold (with hold music) while the caller is asked to enter an extension number by an American voice. They hear a dial-tone followed by the American voice saying "thats not a valid extension number please try again" shortly afterwards. The calls are then reconnected.
Does anyone know how I can turn off this # option? I think it's known as the Call Menu but I'm not sure.
Any help would be greatly appreciated. Thanks in advance.