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In our company, we have a 32 bit Windows 2008 print server. I have successfully installed many printers with both 32 bit and 64 bit drivers. We have two Xerox Wide Format printers and I cannot install the 64 bit drivers. I believe it's because they are not digitally signed. I can install the 32 bit drivers on the server and it comes up with the red security warning that they are not signed, but I installed them anyway. When I go to my Windows 7 64 bit machine to install the drivers, I get the message:

"Unable to install Xerox 6050A PS Wide Format with FreeFlow Accxes, x64, Type 3 - User Mode driver. Operation could not be completed (error 0x00000002)."

I did some searching and I think it's because the drivers are not signed. How would I get passed this problem? Is there a way I can manually install the drivers on the server?

On a side note for anyone thinking about buying a Xerox product: I don't know why a company as large as Xerox would not sign their drivers. I tried to contact Xerox technical support, but I can't get passed their 1st level support because I do not have a contract with them. I was refused support unless I wanted to pay for 2nd level support.

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What happens when you install the driver locally on the Win7 machine rather than from the printer share? –  Bart Silverstrim Oct 26 '10 at 14:26
    
I have the Red warning message about the driver not being signed, but I can click Install Anyway and it will install locally on the Win7 machine. I know I can install the printer locally on every machine, but we want it administered through a print server. –  awilinsk Oct 26 '10 at 14:41

1 Answer 1

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Yes they need to be signed.

There are ways to disable the signature enforcement but you would need to do this on every 64bit win 7 machine requiring them, it isn't straight forward and has drawbacks. http://www.google.co.uk/search?q=win+7+disable+signature+enforcment

So you can do that, pester Xerox for signed drivers or don't use 64bit Win 7

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I'm not having that problem yet. I can't even install the the 64 bit drivers on the print server. I've tried to talk to Xerox and they're impossible. They keep saying "you do not have a contract with us" I've went through two managers, but keep getting the same response. Their tech support sucks. –  awilinsk Oct 26 '10 at 14:59
    
well to be fair when you bought the printer it was for a given OS, they arn't under any obligation to add support for a new one. –  JamesRyan Oct 26 '10 at 15:20
    
Have you done this? serverfault.com/questions/54781/… –  JamesRyan Oct 26 '10 at 15:21
    
I have checked the inf files and the names match for the 32 bit and 64 bit. –  awilinsk Oct 26 '10 at 17:37
    
the installing it remotely part? –  JamesRyan Oct 27 '10 at 14:42

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