Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have to replace someones phone on a Mitel 3300 and we just took over this system so a bit new to us.

do I just change the mac address in the users account info or is it more complicated then that?


share|improve this question
Thanks everyone, Wish I would of seen Steve's note first :), I ended up replacing the mac address after having to do a few things in multi-line set key assignment then I was able to just change the Mac on the user account info. – Luma Jan 23 '11 at 0:08
up vote 3 down vote accepted

Check the help on feature access codes. One of the codes is a Set Replacement code. I think you can plug in the new set and enter the replacement code followed by the extension of that device to have it switched automatically.

share|improve this answer

What Steve said. Or, as you say, you can replace the MAC Address in the user's details. Make sure to also update what model of phone it is, if different.

share|improve this answer

Some of the discussion underneath How to remove static IP from Mitel 5312 and enable DHCP might help, depending exactly how your controller/users/phones are configured -- from memory, just editing the MAC should be enough, assuming it's the same model handset!

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.