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Have a customer that temporarily moved his work to a 2.5" WD Passport drive without a problem. Long story short drive no longer mounts on any computer. Issue is that he has a current project there.

Windows does not mount drive and OS X says "The disk you inserted was not readable by this computer."

Any recommendation on a reliable data recovery company?

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closed as too localized by MDMarra, Mark Henderson Dec 4 '11 at 19:16

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

up vote 1 down vote accepted

We just used Secure Data Recovery to recover our Exchange Database when 2 out of 3 drives in our RAID5 array failed overnight and our backup was worthless.

It was expensive, and took a few days, but they successfully recovered all our data with no Exchange corruption. So that was awesome.

They did require a wire transfer for final payment, which I did not know up front and thought was weird. But it worked out just fine.

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If you don't mind, around how much was each drive? – pcasa Nov 11 '10 at 22:47
It was a 3 drive RAID5 array. We paid about $1800 up front for them to come pick up the drives, look at them right away and get us a quote within 3 hours. They quoted us $2500 non refundable deposit to start attempting recovery and $7500 if recovery was successful. We opted for their expedited plan where they work 24/7 on the recovery. This was a flat +40% increase. Total cost ended up around $17,000. It was expensive, but it was 7 years worth of email, so we felt it was worthwhile. (Prices are rounded because it was a few months ago and I forget exact numbers.) – minamhere Nov 11 '10 at 22:55
They didn't price it per drive. I imagine RAID recovery is different/more difficult than recovering from a single drive, so I assume the price for a single drive would be much cheaper, especially if you did not need to expedite the initial analysis and actual recovery. – minamhere Nov 11 '10 at 22:57
Thanks! I now know for future customers and useful for recommending off site backups. – pcasa Nov 11 '10 at 23:46
It did make it a lot easier for me to get funding for proper backup software and storage, so that was the one good outcome of this... – minamhere Nov 11 '10 at 23:54

Kroll Ontrack are generally very highly regarded. I've personally seen them recover everything from a totally trashed RAID array.

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From actual experience I gained during this question How can I recover data from two good disks in a RAID 10?

I used - They were a data recovery company bought out by Seagate a few years ago. You know the company must be good if Seagate bought them! They have an office in Chicago (so I could drive to it instead of ship it to them) and California.

As for cost, as expected I paid $4000 to recover data from a corrupted RAID 1+0 $1000 per disk. It took about two weeks but I got all the data back and saved my backside.

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protected by MDMarra Dec 4 '11 at 14:59

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