Up until now, we have only needed to include about half of our organization in Active Directory (about 1000 users give or take). There is a new application being released that is to be used by every employee in our organization (about 2000 in total = 1000 additional users).
Our help desk and active directory manager are expressing concerns about being overwhelmed with keeping AD up to date. They are especially concerned about password resets since these additional users will only be using one application and not logging in all day every day.
We are looking at AD self service solutions. We could code one ourselves or use an existing solution. Does anyone out there have any experience with AD self service products (free or commercial)?