Our office currently runs a few phones over a VoIP line. Through our VoIP provider, we have a virtual private server. We chose them as the VPS provider because the VPS came pre-loaded with all of the software that was necessary. However, I've discovered that I would rather manage the software myself and would prefer to work on a different platform.
The primary reason that we have stayed with them is because as our VoIP provider, I presume that there is some advantage in call quality because they have "direct access to the PSTN", which I would presume is an advantage when it comes to call termination and overall call quality.
My question boils down to:
What is better from a call quality perspective?
1) A server located 20ms closer to us (60ms), offered by a different company.
2) The current server at the VoIP/SIP provider (80ms)