It would seem that when I attempt to access my Plesk admin page this is unavailable. After doing some cursory checks I discovered that the server was not listening for incoming requests on port 8443 (verified remotely via telnet).
I therefore assumed that the service was not running and therefore issued the following command via SSH under the root account:
This results in the following output:
Starting xinetd service... done Starting named service... done Starting mysqld service... done Starting postgresql service... done Starting psa-spamassassin service... done Plesk: Starting Mail Server... already started Starting Plesk... failed Starting drwebd service... not installed
As a possibly related issue, today I experience a server outage for reasons yet unknown. As part of the investigation into this I used Plesk to reboot the server. This action completed successfully and was the last action I performed in Plesk. Since the reboot I can access all services other than plesk itself.
Having never encountered this issue before, and also being something of a newbie when it comes to administering a Linux based server, I have no idea where to go next? Is there are log file I can check for service start errors? Is the solution staring me in the face? Or maybe something else.
Thanks in advance
EDIT Something else that may or may not be relevant:
After rebooting, and before attempting to access Plesk again I installed sysstat with yum in order to be able to use iostat. Other than that no other changes have been made to the server.
The last entry in the
/var/log/sw-cp-server/error_log file is
2010-12-10 18:35:34: (log.c.75) server started 2010-12-10 18:35:34: (network.c.336) SSL: error:00000000:lib(0):func(0):reason(0)
If I attempt to start Plesk with the command I mentioned earlier 2 new entries, the same as the one above, are added to the error log. I have found some reference to this error log entry and these relate to an updated version of SSL breaking plesk, however I have not (to my knowledge) updated SSL (unless the install of sysstat did this in the background??)
df -h is:
Filesystem Size Used Avail Use% Mounted on /dev/md1 9.2G 5.2G 3.7G 59% / /dev/md5 9.4G 2.2G 7.2G 23% /usr /dev/md6 446G 5.2G 440G 2% /var none 2.0G 8.0K 2.0G 1% /tmp
As the errors in the log seem to point to the issue that whose resolution is detailed here:
I have followed the guidelines in that KB, with the following outputs:
[root@s15421692 dumping]# wget -c http://kb.parallels.com/Attachments/12669/Attachments/sw-cp-server-1.0-6.201004011105.centos5.i386.rpm --2010-12-10 19:05:53-- http://kb.parallels.com/Attachments/12669/Attachments/sw-cp-server-1.0-6.201004011105.centos5.i386.rpm Resolving kb.parallels.com... 220.127.116.11 Connecting to kb.parallels.com|18.104.22.168|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 429868 (420K) [application/x-redhat-package-manager] Saving to: `sw-cp-server-1.0-6.201004011105.centos5.i386.rpm' 100%[======================================>] 429,868 509K/s in 0.8s 2010-12-10 19:05:54 (509 KB/s) - `sw-cp-server-1.0-6.201004011105.centos5.i386.rpm' saved [429868/429868] [root@s15421692 dumping]# rpm -Uhv sw-cp-server-1.0-6.201004011105.centos5.i386.rpm error: Failed dependencies: libbz2.so.1 is needed by sw-cp-server-1.0-6.201004011105.centos5.i386 libcrypto.so.6 is needed by sw-cp-server-1.0-6.201004011105.centos5.i386 libpcre.so.0 is needed by sw-cp-server-1.0-6.201004011105.centos5.i386 libssl.so.6 is needed by sw-cp-server-1.0-6.201004011105.centos5.i386 [root@s15421692 dumping]# yum install sw-cp-server-1.0-6.201004011105.centos5.i386.rpm Loaded plugins: fastestmirror Loading mirror speeds from cached hostfile * atomic: www6.atomicorp.com addons | 951 B 00:00 atomic | 1.9 kB 00:00 atomic/primary_db | 412 kB 00:00 base | 2.1 kB 00:00 extras | 2.1 kB 00:00 updates | 1.9 kB 00:00 Setting up Install Process Examining sw-cp-server-1.0-6.201004011105.centos5.i386.rpm: sw-cp-server-1.0-6.201004011105.centos5.i386 Marking sw-cp-server-1.0-6.201004011105.centos5.i386.rpm as an update to sw-cp-server-1.0-3.200811141432.centos5.x86_64 Resolving Dependencies --> Running transaction check ---> Package sw-cp-server.i386 0:1.0-6.201004011105.centos5 set to be updated --> Processing Dependency: libbz2.so.1 for package: sw-cp-server --> Processing Dependency: libcrypto.so.6 for package: sw-cp-server --> Processing Dependency: libpcre.so.0 for package: sw-cp-server --> Processing Dependency: libssl.so.6 for package: sw-cp-server --> Running transaction check ---> Package bzip2-libs.i386 0:1.0.3-6.el5_5 set to be updated ---> Package bzip2-libs.x86_64 0:1.0.3-6.el5_5 set to be updated ---> Package openssl.i686 0:0.9.8e-12.el5_4.6 set to be updated ---> Package pcre.i386 0:6.6-2.el5_1.7 set to be updated --> Finished Dependency Resolution Dependencies Resolved ================================================================================ Package Arch Version Repository Size ================================================================================ Updating: sw-cp-server i386 1.0-6.201004011105.centos5 /sw-cp-server-1.0-6.201004011105.centos5.i386 1.2 M Installing for dependencies: bzip2-libs i386 1.0.3-6.el5_5 updates 37 k openssl i686 0.9.8e-12.el5_4.6 base 1.4 M pcre i386 6.6-2.el5_1.7 base 112 k Updating for dependencies: bzip2-libs x86_64 1.0.3-6.el5_5 updates 35 k Transaction Summary ================================================================================ Install 3 Package(s) Update 2 Package(s) Remove 0 Package(s) Total size: 2.8 M Total download size: 1.6 M Is this ok [y/N]: y Downloading Packages: (1/4): bzip2-libs-1.0.3-6.el5_5.x86_64.rpm | 35 kB 00:00 (2/4): bzip2-libs-1.0.3-6.el5_5.i386.rpm | 37 kB 00:00 (3/4): pcre-6.6-2.el5_1.7.i386.rpm | 112 kB 00:00 (4/4): openssl-0.9.8e-12.el5_4.6.i686.rpm | 1.4 MB 00:00 -------------------------------------------------------------------------------- Total 6.0 MB/s | 1.6 MB 00:00 Package sw-cp-server-1.0-6.201004011105.centos5.i386.rpm is not signed [root@s15421692 dumping]# /etc/init.d/psa start Starting xinetd service... done Starting named service... done Starting mysqld service... done Starting postgresql service... done Starting psa-spamassassin service... done Plesk: Starting Mail Server... already started Starting Plesk... failed Starting drwebd service... not installed