Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm trying to use the in-built Remote Assistance (RA) software in Windows 7 to support my users. I initiate a RA session with the user and ask to remotely control their desktop. They tick a little check box that says something to the effect of 'allow helper to respond to UAC prompts' and it pops up with a UAC prompt.

The user cannot respond to the UAC prompt because they're not a local administrator - I am. Isn't that what that little check box is for???

I've found this on TechNet from back in '07 on Vista.

From what I've found, I could disable UAC (terrible idea) or make all my users local administrators on their computers (yet another terrible idea).

I'm hoping that MS has fixed this little oversight in Windows 7. Remote Assistance is completely useless to me if I can't respond to UAC prompts with my username and password

share|improve this question
up vote 3 down vote accepted

I believe Windows 7 added enough options in Group Policy to get around this. Look at the choices found here: Computer Configuration\Policies\Windows Settings\Security Settings\Local Policies\Security Options with the prefix User Account Control....

I think the one you're looking for is User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop.

share|improve this answer
YYYYYYYYEEEEEEEEESSSSSSS. This was the answer. Thank you guys so much – blsub6 Jan 24 '11 at 22:57

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.