BES Express - failed to run Administration Service

Question

I have installed BES Express on Windows Server 2008 SP1 with Exchange 2007 following by RIM tutorial

JDK 1.6.18, JDK\bin included into Path variable

After reboot I've run Blackberry Administration Service and receive such error in browser window:

HTTP Status 500 - 

--------------------------------------------------------------------------------

type Exception report

message 

description The server encountered an internal error () that prevented it from fulfilling this request.

exception 

javax.servlet.ServletException: org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37]
 org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:60)
 $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java)
 org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
 $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
 $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
 $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java)
 org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
 com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153)
 org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146)
 com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
 com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228)
 org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)


root cause 

org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37]
 org.apache.tapestry.error.ExceptionPresenterImpl.presentException(ExceptionPresenterImpl.java:64)
 com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:269)
 com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:113)
 $ExceptionPresenter_12d51b7c2cf.presentException($ExceptionPresenter_12d51b7c2cf.java)
 org.apache.tapestry.engine.AbstractEngine.activateExceptionPage(AbstractEngine.java:121)
 org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:280)
 org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
 $WebRequestServicer_12d51b7c3b5.service($WebRequestServicer_12d51b7c3b5.java)
 com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
 $WebRequestServicerFilter_12d51b7c3b9.service($WebRequestServicerFilter_12d51b7c3b9.java)
 $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java)
 com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:84)
 $WebRequestServicerFilter_12d51b7c3b7.service($WebRequestServicerFilter_12d51b7c3b7.java)
 $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java)
 $WebRequestServicer_12d51b7c3b1.service($WebRequestServicer_12d51b7c3b1.java)
 org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
 $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java)
 org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
 $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
 $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
 $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java)
 org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
 com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153)
 org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146)
 com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
 com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228)
 org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)


root cause 

org.apache.hivemind.ApplicationRuntimeException: Missing classpath resource '/com/rim/bes/bas/web/adminconsole/pages/login/SystemError.page'. [context:/WEB-INF/webAdminConsole.application, line 25, column 37]
 org.apache.tapestry.asset.ClasspathAssetFactory.createAbsoluteAsset(ClasspathAssetFactory.java:61)
 $AssetFactory_12d51b7c400.createAbsoluteAsset($AssetFactory_12d51b7c400.java)
 org.apache.tapestry.asset.ContextAssetFactory.createAsset(ContextAssetFactory.java:66)
 $AssetFactory_12d51b7c3fe.createAsset($AssetFactory_12d51b7c3fe.java)
 $AssetFactory_12d51b7c404.createAsset($AssetFactory_12d51b7c404.java)
 $AssetFactory_12d51b7c2ff.createAsset($AssetFactory_12d51b7c2ff.java)
 org.apache.tapestry.asset.AssetSourceImpl.findAsset(AssetSourceImpl.java:64)
 $AssetSource_12d51b7c3fa.findAsset($AssetSource_12d51b7c3fa.java)
 org.apache.tapestry.services.impl.NamespaceResourcesImpl.findSpecificationResource(NamespaceResourcesImpl.java:61)
 org.apache.tapestry.services.impl.NamespaceResourcesImpl.getPageSpecification(NamespaceResourcesImpl.java:71)
 org.apache.tapestry.engine.Namespace.locatePageSpecification(Namespace.java:264)
 org.apache.tapestry.engine.Namespace.getPageSpecification(Namespace.java:172)
 org.apache.tapestry.resolver.PageSpecificationResolverImpl.resolve(PageSpecificationResolverImpl.java:131)
 $PageSpecificationResolver_12d51b7c3f4.resolve($PageSpecificationResolver_12d51b7c3f4.java)
 $PageSpecificationResolver_12d51b7c3f5.resolve($PageSpecificationResolver_12d51b7c3f5.java)
 org.apache.tapestry.pageload.PageSource.getPage(PageSource.java:115)
 $IPageSource_12d51b7c2e5.getPage($IPageSource_12d51b7c2e5.java)
 org.apache.tapestry.engine.RequestCycle.loadPage(RequestCycle.java:268)
 org.apache.tapestry.engine.RequestCycle.getPage(RequestCycle.java:251)
 org.apache.tapestry.error.ExceptionPresenterImpl.presentException(ExceptionPresenterImpl.java:40)
 com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:269)
 com.rim.bes.bas.web.common.CommonExceptionPresenter.presentException(CommonExceptionPresenter.java:113)
 $ExceptionPresenter_12d51b7c2cf.presentException($ExceptionPresenter_12d51b7c2cf.java)
 org.apache.tapestry.engine.AbstractEngine.activateExceptionPage(AbstractEngine.java:121)
 org.apache.tapestry.engine.AbstractEngine.service(AbstractEngine.java:280)
 org.apache.tapestry.services.impl.InvokeEngineTerminator.service(InvokeEngineTerminator.java:60)
 $WebRequestServicer_12d51b7c3b5.service($WebRequestServicer_12d51b7c3b5.java)
 com.rim.bes.bas.web.console.ObjectCacheServiceFilter.service(ObjectCacheServiceFilter.java:72)
 $WebRequestServicerFilter_12d51b7c3b9.service($WebRequestServicerFilter_12d51b7c3b9.java)
 $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java)
 com.rim.bes.bas.web.common.ServiceFilter.service(ServiceFilter.java:84)
 $WebRequestServicerFilter_12d51b7c3b7.service($WebRequestServicerFilter_12d51b7c3b7.java)
 $WebRequestServicer_12d51b7c3bb.service($WebRequestServicer_12d51b7c3bb.java)
 $WebRequestServicer_12d51b7c3b1.service($WebRequestServicer_12d51b7c3b1.java)
 org.apache.tapestry.services.impl.WebRequestServicerPipelineBridge.service(WebRequestServicerPipelineBridge.java:56)
 $ServletRequestServicer_12d51b7c397.service($ServletRequestServicer_12d51b7c397.java)
 org.apache.tapestry.request.DecodedRequestInjector.service(DecodedRequestInjector.java:55)
 $ServletRequestServicerFilter_12d51b7c393.service($ServletRequestServicerFilter_12d51b7c393.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.multipart.MultipartDecoderFilter.service(MultipartDecoderFilter.java:52)
 $ServletRequestServicerFilter_12d51b7c391.service($ServletRequestServicerFilter_12d51b7c391.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 org.apache.tapestry.services.impl.SetupRequestEncoding.service(SetupRequestEncoding.java:53)
 $ServletRequestServicerFilter_12d51b7c395.service($ServletRequestServicerFilter_12d51b7c395.java)
 $ServletRequestServicer_12d51b7c399.service($ServletRequestServicer_12d51b7c399.java)
 $ServletRequestServicer_12d51b7c305.service($ServletRequestServicer_12d51b7c305.java)
 org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:123)
 com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:153)
 org.apache.tapestry.ApplicationServlet.doGet(ApplicationServlet.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:146)
 com.rim.bes.bas.web.console.LoginDispatcher.doGet(LoginDispatcher.java:79)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
 com.rim.bes.bas.web.console.VSJSupportFilter.doFilter(VSJSupportFilter.java:228)
 org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

Can you help me?

Thank you! same question on bbforums

Did you try running it as Administrator?
– SpacemanSpiff
Jan 4, 2011 at 16:38 — SpacemanSpiff, Jan 4, 2011 at 16:38
Yes, I have tried it with account from Administrators group
– Maksym Gontar
Jan 4, 2011 at 16:44 — Maksym Gontar, Jan 4, 2011 at 16:44

Ken Corbett · Accepted Answer · 2012-08-09 16:08:51Z

4 Days working on this, anyone still stuck check out this solution:

If you loaded the SQLEXPRESS open SQL Server Configuration Manager for sqlexpress, click on protocols for blackberry, open tcpip, click the TCP/IP properties tab.

Check the IP address for each and every network connection, enable or not, check the IP Address field, should point to your server IP address, any that are not change them to your server IP.

Restart the SQL Services, and all blackberry services, your admin page should be working.

DutchUncle · Accepted Answer · 2011-01-04 17:55:28Z

1

Check the webconsole and other related apps or services have been installed and configured.

It looks like the webconsole is missing a component but can't give you a proper error message because of a programming bug.

BES errors can be a real hoot because they seem to be even less source-related than windows errors.

answered Jan 4, 2011 at 17:55

DutchUncle

1,2658 silver badges16 bronze badges

All Blackberry services are up and running, SQL TCP\IP protocol is enabled. I am able to log in to "BlackBerry Web Desktop Manager" but still I can't log in to "BlackBerry Administration Service".
– Maksym Gontar
Jan 5, 2011 at 8:30

Add a comment |

Aliaksandr Belik · Accepted Answer · 2013-01-28 18:09:48Z

If you have IIS on same server, you could have a port conflict on 443.

Here are the instructions for changing the port for BlackBerry Device Service:

Navigate to Start > Programs > BlackBerry Device Service > BlackBerry Server Configuration Panel > Administration Service
Modify the HTTPS Port number to 663 port number
Click Apply
Click Synchronize
Restart the BlackBerry Administration Service Application Server (BAS-AS) and the BlackBerry Administration Service Native Code Container (BAS-NCC) services

The Server address will now be: https://ServerName:663/webconsole/login.

joeqwerty · Accepted Answer · 2011-01-04 21:59:03Z

0

Since there's no such thing as Windows Server 7, I'm assuming you mean Windows 7 and since Windows 7 isn't listed as a supported host OS for BESX, that would be my guess as to why it doesn't work.

answered Jan 4, 2011 at 21:59

joeqwerty

111k6 gold badges81 silver badges172 bronze badges

my apologizes, it's Windows Server 2008 SP1
– Maksym Gontar
Jan 5, 2011 at 7:34

Add a comment |

Maksym Gontar · Accepted Answer · 2011-01-05 13:11:37Z

0

I have decided to perform clean reinstall, using following article:
KB04096 - Perform a clean uninstall of the BlackBerry Enterprise Server software
But in the progress of that (while searching of "Blackberry Enterprise Server" Value in Registry) I have found some RIM Values in Installer\Folders Key left after uninstall. I have removed them also.

New installation works fine :)

answered Jan 5, 2011 at 13:11

Maksym Gontar

1011 silver badge6 bronze badges

Add a comment |

Stack Exchange Network

BES Express - failed to run Administration Service

5 Answers 5

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged
tomcat
blackberry
bes
.

Hot Network Questions

BES Express - failed to run Administration Service

5 Answers 5

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged tomcatblackberrybes.

Related

Hot Network Questions

Not the answer you're looking for? Browse other questions tagged
tomcat
blackberry
bes
.