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Server is working perfectly but when I do RDC screen is only black. This happened before and I fixed it by powering off the server via KVM/IP, but I don't want do that again. How can I fix this issue.

OS: Windows Server 2008 R2 Web Edition SP1

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8 Answers 8

up vote 1 down vote accepted

I've seen this happen before 3 or 4 times when a user just closes their session instead of logging out of it. Please try the things in the KB article above under JohnThePro's answer.

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This often happens to me when I connect to Windows 7 x64 machine. Solution that I use is pressing Ctrl-Alt-End in the RDP window. This brings up the "lock your computer" screen. Lock-Unlock and you are in!

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Next time it crops up, there is a specific KB article about this issue.

http://support.microsoft.com/kb/555840

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thanks for answer i will remember –  MonsterMMORPG Jan 21 '11 at 1:08

Tryto get it in full screen and then do an "alt-tab." Maybe it's stuck in a weird application. This technique worked for me once.

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does not solve. anyway i did a kvm/ip power off and power on since i needed a solution asap. so can not test answers anymore :( –  MonsterMMORPG Jan 9 '11 at 22:27

Have you tried logging in as a different user? This happens sometimes on my terminal when a session gets stuck logging out. Ending the session from the remote desktops tool fixes it.

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Here is how to work around the issue. All the above else failed for me.

I am using Windows 7 home Edition.

Before Connecting To RDP,

Click the link with the words "Remote desktop Connection" Link. Ensure you click the link with these words, not the actual URL or saved RDP name.

When the RDP window opens up, click the Options button at the bottom.

Change to Display properties by clicking the Display Tab.

On the Display Configuration Panel, Change the Screen Resolution slightly each time before clicking Connect.

This will ensure your black screen stays away.

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Found this article it list quite alot of possible reasons and their solutions regarding this issue, I was able to fix my issue with by enabling sessions limits as described in the article. http://www.grishbi.com/2015/01/rdp-black-screen/

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So what actual change did you implement? That article may disappear next week, next month, or next year. –  Hyppy Jan 21 at 19:40
    
@karan Like Hyppy mentioned - "What actually fixed the problem?" This site is a great tool, in that information referenced elsewhere can still be found, as long as someone puts that information in the answer. –  Signal15 Jan 21 at 20:15

There is also another KB article with a patch for Windows Server 2008 R2.

http://support.microsoft.com/kb/981156/en-us

I installed this patch to solve the issue.

When a user session is disconnected, the black screen showed up occasionnaly on reconnection.

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This linked support item is for Windows Server 2008 R2 not for Windows Server 2012 as mentioned in the answer. –  Fiasco Labs Jan 29 at 5:59
    
Sorry, this was a typo. We are using only Windows 2008 R2. –  Lorenz Meyer Jan 29 at 6:14

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