I am an IT Administrator. I would like to create and distribute simple troubleshooting guides for my end-users. Does anyone know if these can be purchased anywhere? Has anyone tried a similar project and have any advice?
For instance a sample entry would read:
Can't connect to the internet
1) Check physical connection to internet (cable attached to your computer)
2) check wireless connection
3) ping dns server
4) if Ping fails call Tech Support