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We have Kerio Connect (mail server) running on a Windows Server 2003 server on a domain. In the webmail client, users are able to change their domain password. This functionality used to work fine until a user tried to change their password a few days ago, when every password they'd try would result in the webmail client claiming their password was "invalid". I spoke to Kerio about this and they claim that this error is returned by the domain controller, which supports my initial investigations.

The error that the DC is logging when an attempt is made to change the password is this:

"80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece"

The "data 52e" part indicates that this is an "invalid credentials" error. I don't see how this can be as I've tried (in the Kerio Connect configuration) various accounts that have privileges to modify accounts, including my own as I am a domain admin.

I have ran 'dcdiag' (all tests) on the DC and it came back passing every single one of them. I've searched high and low for an answer to this and came up empty.

Does anyone have any idea why this may have suddenly started happening?

Thanks!

Edit: I should mention that the passwords we are changing to do comply with the complexity policy.

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2 Answers 2

What privileges does the account Kerio is using have? And is the user who can't change their password in one of the groups that is protected by the AdminSDHolder process?

If the Kerio account was given explicit permissions on the accounts to change their passwords and the problem account is protected by AdminSDHolder, the security ACLs on that account might be getting reset and preventing the Kerio account from doing what it's allowed to do on the rest of the accounts.

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Maybe a funny character got translated the wrong way (I'm assuming the Kerio authentication is different/seperate from the Windows authentication)?

Note: I ran away - screaming loudly - from this product back in 2006, I hope they fixed some of the show-stopping bugs since then :-)

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I tried disabling the complexity policy and tried an alphanumeric password and still got the same. There aren't any funny characters in the username/password being used by Kerio to communicate with the DC either. As for Kerio Connect, it does the job that we need it to do without any hassle (until now) and the TCO is/was cheaper than Exchange. –  djk Jan 14 '11 at 17:07
    
You can replicate the error or more than one machine and you have tried changing the user password more than once? –  DutchUncle Jan 14 '11 at 21:39

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