we're a small but expanding service provider and currently still have a rather old Nortel PBX system which either lacks some of the features I'd like to see or is impossible to configure without calling "the phone guy" every time. Thus, I was looking into replacing this system with a newer IP based PBX. The features that I'd require are the following:
- Hunt Groups
- Certain actions based on office hours (e.g. forward to cell phone after 5pm)
- Auto attendant
- Call Recording
- Voicemail to Email
- Currently 8 extensions
- On hold music
- Call queues
Now, I've been trying to do some research but am quite frankly still rather confused as to what would be optimal for us.
We currently have 4 analog lines with our Verizon FIOS subscription. For us service quality is very important as we work in the financial industry and I don't have any patience for outages in our phone service, dropped calls, echo, etc. like what I read a lot about in SIP based services, so I'm not sure if SIP trunking for us is the way to go. I do however want to increase the number of simultaneous incoming/outgoing calls we can take but again, not quite sure what the best option for us is (e.g. I see Verizon offers a PBX trunk line service). When it comes to the actual PBX system, again, not really sure what would be a good choice. I've looked at e.g. 3CX, SNOM One, Cisco's UC500, Allworx, etc. but really not sure what to go for.
Any advice on this would be greatly appreciated!