up vote 0 down vote favorite
share [g+] share [fb]

I am encountering a strange problem whit receiving cell phone emails via my MS Exchange 2007.

When my customer needs to send me a picture of a container he/she takes a photo with a cellphone and then tries to send that to my email (name@domain.com). I can see the email in my inbox but I do not see the picture. The sender email address is in this format: xxxxxxxxx@mms.att.net

I have placed that email into my White List but still no luck. When I asked my customer to send it to my personal email (personal@hotmail.com) I can retrieve the email along with the picture.

What would prevent me from seeing those pictures?

link|improve this question
I suggest to turn on higher logging level for Exchange Transport and check why the picture is getting stripped. – Vick Vega Feb 9 '11 at 21:09
feedback

1 Answer

up vote 0 down vote

Couple things:

Does it display in webmail in exchange?

By White List do you mean safe senders list in outlook?

Also I would guess that it is the encoding of the email. Try embedding the picture in an email to yourself, or from a gmail account and see if it comes through. If it does it's probably the encoding of the attachment.

link|improve this answer
By White List in the MS Exchange. I know if I try sending an email from xxxxxxxx@msg.telus.com it will work. But then it's my co-worker's phone with Outlook on it. – Darius Feb 9 '11 at 21:44
feedback

Your Answer

 
or
required, but never shown
discard

Not the answer you're looking for? Browse other questions tagged or ask your own question.