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I've just read an old RFP and one of the questions was along the lines of "List the top 3 KPIs of DNS management".

As a web developer, I have a working knowledge of DNS but no idea what would be considered a KPI of managing a collection of domain names.

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Off the top of my head, and in no particular order:

At the management level:

  • reliability of renewals process (don't allow your customers' domains to drop!)
  • time to register domains from order
  • change request response time (changing records, etc)

At the network level:

  • response latency (you should answer quickly)
  • response reliablity (you shoudn't drop any responses)
  • distribution latency (how long for changes to be reflected in all authoritative servers)
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