Towards the end of last year we started using Mimecast services, in particular their cloud-based e-mail archiving. Since then we’ve been rolling out the Mimecast Services for Outlook (MSO) add-in.
We’ve informed the users that we will be give them training in the next few months, and we do not require them to use Mimecast, but my boss stated that we are getting rid of Personal Folders (pst files), by putting them into Mimecast. Unsurprisingly this did cause something of a backlash. Though, really, who likes change?
I know the IT reasons for getting rid of Personal Folders (inefficient, unreliable, single access, etc), but from an average user’s perspective, unless they have had one fail on them, they see them as simple and only way to archive e-mail when their 200Mb mailbox is full.
So what can I say to the users, to get them to understand why Personal Folders are not the best solution?
I've read through the comments and answers. You've given me a lot to think about. That is why it has taken be awhile to respond.
First, I would like to make it clear that we are giving the users an alternative. Mimecast, has unlimited storage, remote access and a number of other features, that we are trying to promote to the users.
The 200Mb limit is unlikely to change. And so far upgrading Exchange, from 2003 to 2010, has only been discussed, but is not consider a current priority.