Once in a while we all have a need for sending email notifications to our customers about disturbances of different kinds. For the moment we are using plain email for this, because our email ticketing system doesn't really lend itself to sending lots of email out.
What we are looking for would ideally be a system that could hold different groups of email contacts, and email templates so we could fill in the relevant information.
This should ideally run on the provider's servers, with SLA. Ideally we would have a reliable way to send email notifications even if all our locations were nuked.
Anyone know a system that would work?