We are interested in licensing Symantec Storage Foundation for Windows (used to be Veritas). This should be an exceptionally easy task, but it is proving to be monumentally difficult.
So far, we have:
1.) Chatted (by text) with Symantec, only to get passed off to CDW
2.) Chatted with CDW accout rep, they can't figure out how to license it to us
3.) Called a different CDW account rep who said they would call Symantec and get back us "in a day or two"
4.) Had CDW rep call us back and tell us they could not sell it to us or get a price because Symantec would not give them the needed info.
5.) Called Symantec Business Sales. They could not sell it to us either. Nor could they give us a price. The best they could do is "have someone call us back" in two to three business days.
So, I know how one might at first think that this should be super straightforward, but more than a week and a half has passed an no one has called us back and I can't figure out how to license the damn thing.
Does anyone out there (a) know someone to contact that actually knows something about Storage Foundation for Windows or (b) know that the product is dead or in the process of getting sold or some such?