I am the Domain Administrator. Is there a way I can log on to a workstation, as a User, without knowing their password?
I know I can reset the user password from Active Directory. But say I did this, how can I put their old password back after I've temporarily reset it to something I know?
It's a nice thought to think we can configure everything through group policy, and that users are even smart enough to complete basic first-time use wizards.. but this is a reality question, not a theoretical one. I agree with you, but when I'm asked to configure outlook on a users desktop, I will honour their request without argument.
And of course, this is ethically obtaining access, whilst the end user is on the phone to me.