Our users are reporting a really weird issue. Using Microsoft Exchange 2007 OWA, when they are typing out a new e-mail, the font size will be what they have selected. However, as soon as they hit the Enter key, subsequent text that they type is suddenly and inexplicably at a smaller font size.
This is made worse (from a troubleshooting standpoint) in that it is intermittent, and only a few users have reported having the problem at all; I've so far been completely unable to reproduce the issue. Has anyone seen this kind of issue before? Or can anyone point me toward good troubleshooting steps to try and resolve this?
Update: I just found this Microsoft KB article that describes nearly-identical symptoms. Unfortunately, this one pertains to Exchange 2003, and following their description of the issue I couldn't replicate it. Still, maybe it will help someone else better understand what's going on, or help point someone (maybe even me!) toward the solution.
Update 2: Now I have found this MS KB article, which does in fact apply to Exchange 2007. However, I cannot replicate the issue as they describe, and I'm 99% sure that Update Rollup 2 for Exchange Server 2007 Service Pack 2 has been applied to our server anyway (reinforced by the fact that I cannot replicate what's described here).