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I am trying to install windows server 2008 r2 onto my server which is hp prolient dl380 g5. i first use the hp smart disk followed by the windows cd every time i get near the end of the windows installation i get a blue screen saying BUGCODE_USB_DRIVER then the server restarts and my installation cannot complete. i have tried to install other server operating systems but i get the same error ever time no matter what i try and install. i also created a smart cd with ilo firmware update and a controller firmware update but still get the same errors and now i am out of ideas can anybody please help


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up vote 2 down vote accepted

Not entirely sure what function you're using SmartStart for but my general sequence when building by hand is;

  • Boot from LATEST SmartStart and update all firmware
  • Install base generic W2K8R2 code
  • Install LATEST Proliant Support Pack

If you're following this flow and don't have anything odd plugged into your USB ports yet still see the same problems then I suggest you place a call with HP directly as you may have a faulty systemboard that needs work.

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what is the w2k8r2 code? – ben950 May 9 '11 at 9:27
Sorry, Windows Server 2008 R2, just a shortening of the name :) – Chopper3 May 9 '11 at 9:35
how do i make the proliant support pack bootable – ben950 May 9 '11 at 9:43
You don't - it's not, you simply mount it after the base OS install (if you can get that far). The SmartStart is bootable though. – Chopper3 May 9 '11 at 9:46
ye i cant seem to get past the installation without it bsod. and hp say they dont no what to do as they have gone though there steps with me – ben950 May 9 '11 at 9:52

For those still tinkering around or using server 2008 R2 SP1 for production servers. This is also a valid solution.

It appears that the windows SP1 uses a slightly different binary driver file for the USB controller. Hence the BSOD telling you there is something wrong with your system.

The MS update to address the issue Article ID: 2529073

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What also can help is too upgrade the ILO firmware. In my case for my DL380G5 it was still flashed on 1.26. Now it's running the 2.26 firmware. – Don Zalmrol Apr 25 '14 at 19:33
Yep… It was the ILO firmware… – Don Zalmrol Apr 25 '14 at 19:52

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