I'm working with a team of fairly smart individuals with a reasonable skill set for the task they're given (supporting the operations leads). No doubt due to the circumstances and the training drilled into them, they show little initiative and are afraid of doing anything wrong.
Now the company has decided this team will join in the on-call rotation. In the first meeting to discuss this, from the look in their eyes and their questions it was clear that responsibility for decisions during emergencies was very unsettling for them. I fear they may freeze up in such a situation.
How do I get them to open up and take the situation under control when an emergency hits? Anyone have direct experience with this?
Edit: This is about system administration (jboss, websphere, mysql, etc), but I realize this may be more applicable to a management forum. However since I'm looking for practical experience from the trenches, I guess serverfault still applies. My main concern is not having systems back up as soon as possible.
Also, since the department is fairly young, we don't really have a proper overview of what is most likely to go wrong. This makes matters even worse, of course.
Edit2: All very good answers, I'll just pick the one that did it best for me