I'm working with Exchange 2010 and Blackberry Enterprise Server Express v5.0 SP1. Both are installed on 64bit Windows 2008 Standard servers. Our present mail server say MX1, has all the mailboxes. We're introducing a new Exchange 2010 (call it MX2) to load balance the messaging stores. I'm trying to move mailboxes from MX1 to MX2. However when I move a mailbox for a user who has a Blackberry, his blackberry stops working. I look around on the web and blackberry support forums and everyone mentions using the handheldcleanup.exe utility for the mailbox I moved.
When I run that utility like so
handheldcleanup -u -p "Profile Name"
I get the error
BlackBerry Enterprise Server Utility - HandheldCleanup.exe, Version 2.0 Copyright (c) Research In Motion, Ltd. 2000-2001. All rights reserved. Attempting MAPILogon.... MAPILogonEx() failed (80040111)
I get the same error no matter what I do with the handheldcleanup utility (there are options to dump settings to file etc)
Note I have installed the MapiCdo v1.2.1 package. Also I'm running this logged into the blackberry windows server as BESAdmin user.
Anyone have any ideas?