Server change request documentation

Question

Is there anywhere that can provide a template for a server change request document?

Thanks

Answer 1

Most of these that I've run into have depended a lot on the change-control process of the company in question. Approvals needed, details required, and suchlike all change from company to company. However, a good change-request form should have:

• A description of what will be changed
• A description of how this will affect functionality
• Details about what testing has been done to verify this change is safe
• Details about how to back out the change once it's in place (if possible)
• Whatever documentation your approvals process requires

Somewhat more optional details:

• Description of what conditions will trigger a backout
• Details about why this change is needed
• A risk-assessment surrounding doing this change versus not doing this change