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I am trying to solve some email issues that I am currently experiencing. I work for this company that periodically sends out emails from Taiwan, and it is CC'ed to 2 email accounts, my work email (in the US) and to one that is hosted by 1&1 server (not sure where is this located).

The problem is the emails received on the 1&1 server, specifically from Taiwan, are delayed 1-2 days, and are sent in groups of 2 or more at once instead of one-by-one as they come in. Meanwhile, I am receiving it at my work email just fine and on time. I've tried sending test emails to the 1&1 email address, and it is received immediately.

I have checked with both Taiwan side and 1&1 side, and they both say they are not experiencing problems / delays. Can anyone help me solve this mystery? Where else can I look into?

Addendum:

This is the email header:

Return-Path: <[Taiwan Email]> 
Delivery-Date: Tue, 21 Jun 2011 12:17:45 -0400 
Received: from localhost.localdomain ([218.32.192.116]) by mx.perfora.net (node=mxus1) with ESMTP (Nemesis) id [] for []; Tue, 21 Jun 2011 12:17:45 -0400 
Received: from [] (viaweb01 [IP]) by localhost.localdomain (IP) with ESMTP id ; Tue, 21 Jun 2011 01:08:28 +0800 
Message-ID: <[message id]> 
Date: Tue, 21 Jun 2011 01:08:28 +0800 (CST) 
From:[Taiwan Email] 
To: [work email] 
Subject: [subject line] 
Cc: [1&1 email] 
Mime-Version: 1.0 
Content-Type: multipart/mixed; 
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This might be better suited for ServerFault –  Andy May Jun 22 '11 at 16:40
    
Vote to close - it belongs on ServerFault –  Chris McCauley Jun 22 '11 at 16:45
    
Thanks, I've posted the same question on ServerFault. Thanks –  Shiroi98 Jun 22 '11 at 16:57
    
Don't ever cross-post again please. –  Chopper3 Jun 22 '11 at 17:20
    
Sorry, I'm new to this, it says it belongs on ServerFault so I posted it there.. –  Shiroi98 Jun 22 '11 at 17:36
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2 Answers

I'm not an expert at this, but I believe you can view the email headers and look at the Received: nodes to see the servers that are handling the email relay, and look at the timestamps to see where it gets hung up.

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This is what I have so far: Return-Path: <[Taiwan Email]> Delivery-Date: Tue, 21 Jun 2011 12:17:45 -0400 Received: from localhost.localdomain ([]) by mx.perfora.net (node=mxus1) with ESMTP (Nemesis) id [] for []; Tue, 21 Jun 2011 12:17:45 -0400 Received: from [] (viaweb01 [IP]) by localhost.localdomain (IP) with ESMTP id ; Tue, 21 Jun 2011 01:08:28 +0800 Message-ID: <[message id]> Date: Tue, 21 Jun 2011 01:08:28 +0800 (CST) From:[Taiwan Email] To: [work email] Subject: [subject line] Cc: [1&1 email] Mime-Version: 1.0 –  Shiroi98 Jun 22 '11 at 17:00
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Take a look at the timestamps in the headers of one of the affected emails to see where the delay is occurring. You can then address it with that entity.

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This is the email header: Return-Path: <[Taiwan Email]> Delivery-Date: Tue, 21 Jun 2011 12:17:45 -0400 Received: from localhost.localdomain ([218.32.192.116]) by mx.perfora.net (node=mxus1) with ESMTP (Nemesis) id [] for []; Tue, 21 Jun 2011 12:17:45 -0400 Received: from [] (viaweb01 [IP]) by localhost.localdomain (IP) with ESMTP id ; Tue, 21 Jun 2011 01:08:28 +0800 Message-ID: <[message id]> Date: Tue, 21 Jun 2011 01:08:28 +0800 (CST) From:[Taiwan Email] To: [work email] Subject: [subject line] Cc: [1&1 email] Mime-Version: 1.0 Content-Type: multipart/mixed; –  Shiroi98 Jun 22 '11 at 17:03
    
This email was received by 1&1 on Tuesday 6/21/2011 9:18am PST, but received on my work email on Monday 6/20/2011 at 10:09 AM PST –  Shiroi98 Jun 22 '11 at 17:06
    
That's probably due to the International date line. Identifying the GMT offsets will help in translating the timing to a common reference. –  user48838 Jun 22 '11 at 17:40
    
Well, I checked the email headers for the same email, sent to my work email and to the 1&1 hosting company. The email sent to 1&1 is received a day late. So could it be 1&1's problem? –  Shiroi98 Jun 22 '11 at 21:20
    
If it's receieved at 1&1 a day late then I'd say it's not 1&1's fault. How can it be their fault if it arrives there a day late? –  joeqwerty Jun 23 '11 at 13:25
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