We were using Windows Server 2003, all accessing the server via Remote Desktop. When someone walked away from their machine, we could Remote Control their session to close documents so another could open them.
Now that we're running Windows Server 2008, when we attempt remote control it usually disconnects the user whom we're trying to control. (It does work one way between certain users, but it's inconsistent.)
We were told by a MSCE that this would only work when remote controlling from a Console session, but I've already noted that it sometimes works with normal sessions. Therefore, I'm not sure I'm willing to accept this fellow's advice.
Is there a particular setting that we need to tweak? Any other thoughts? Thanks in advance!