Server Fault is a question and answer site for system and network administrators. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

What I need:

  • Anonymous user should be able to submit a new issue via email and Redmine should do it's best to parse the email and add a new issue.
  • You should be able to reply to email notifications redmine sends out. Redmine should be able to handle this. At the minimum a user should be able to reply to one of these notifications and their reply will be added as a comment. More functionality would be welcome. As would the ability (w/ documentations and code examples) to hack up some ruby to create a custom parser/handler to do some other action would be awesome as well.
  • If this could work with our existing Google Apps (paid/business edition) setup that would be even better

I've spent some time googling for this and even asking in #redmine on freenode with no luck. All I found was this /srv/redmine/extra/mail_handler/mail-handler.rb but no documentation anywhere and the comments aren't all that helpful.

share|improve this question
up vote 1 down vote accepted

Here's the page you are looking for:

  • Anonymous issue creation is covered on that page
  • Read the "How it works" section on what all it can do
  • It will work with basically any POP or IMAP box you can give it.

P.S. Please stick around IRC for a bit before going offline :)

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.