OS Ticket - Create New Ticket -> Incorrect Department set

Question

Just setting up OS Ticket for a client and I have an issue when creating new tickets in the Staff area.

I have several departments setup (with various different email addresses) and when I make a new ticket and select Department X, the ticket is made but will have Department Y set (Department Y being the default one setup from the start)

The department transfer seems to work and sets the department correctly, but I really need it setting correctly in the first place, due to the email alerts that get sent out.

Anyone ever encountered this?

Thanks in advance!

Answer 1

There is a known issue with new tickets where a variable is hardcoded in include/class.ticket.php. It's not the same problem as yours but it's not a long stretch to think they might have missed this field too. Without you digging in deeper and finding some problem code we can't really help. The official support forum will be much more helpful.