We have a small Remote Desktop farm using Windows Server 2008. We have a gateway and two servers. Most of our users have no issues, but we have two or three that get 1-2 second latency when typing. Graphics and screen updates work well, but typing is brutally slow.
They connect from one of our client's networks. I'm looking for the best way to determine and document what is causing the slowness so we can determine the next step.
I've done speedtests, tracert, and pings. The response times are all within the same range as users without issue.
We are thinking of putting wireshark on one of the machines, but I'm not sure what to look for in the results to demonstrate poor latency with typing.
Thanks for any thoughts or suggestions.