What would be a good system for managing a visualization service?
This platform is made of hardware components (a video conferencing system, a number of displays, a rendering cluster, an optical tracking system...) and software components, both developed in-house and COTS.
It takes up a whole room and has to be booked.
The needs I identified (for now) are:
- a calendar for reservations
- trouble tickets
- possibly a bug tracking system for the in-house software components (at least the ones that do not require being developed on a full-fledged forge, such as deployment scripts or configuration files...) and for submitting RFEs.
- a knowledge base / documentation system
Ideally, we would use the same software to manage scheduled and unscheduled maintenance operations, and keep the users informed of those.
An open source solution would be preferred. I have some experience with RT, which (AFAIK) only covers part of those needs and seems a little heavy to me.