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I was reading on Technet about how to put Exchange on the Internet via the Hub Transport Server role. The article explains that though this is not the best or recommended way of doing things they also know not everyone has two servers to split up Exchange services.

But how do I know if what I am reading on Microsoft's site is supported or just telling me how to do something? If I call them with a problem later one will they say, "that's not supported"? I can't tell.

http://technet.microsoft.com/en-us/library/bb123494.aspx

This is not really an Exchange question, just an example, and how do I know if something is supported or not. Thanks.

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closed as not a real question by Tom O'Connor, jscott, Chris S, Iain, Ward Jul 26 '11 at 16:27

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

    
how is this not a real question? –  johnny Jul 26 '11 at 16:53
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1 Answer 1

  1. Contact Microsoft support.
  2. Ask them if article XYZ or configuration ABC is supported.
  3. Request they send confirmation to you in writing.
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3  
Basically this is about the only way to know with any degree of certainty. –  Chris S Jul 26 '11 at 15:17
4  
In general this is the only way to determine if $_VENDOR supports $_PRODUCT. As jscott said, get it in writing: Email may be OK, but ink on company letterhead with a signature is worth its weight in the corpses of first-tier support folks. –  voretaq7 Jul 26 '11 at 15:19
    
@voretaq7: so, a few hundredths of a gram? Printing ink is not very heavy... ;) –  Piskvor Jul 26 '11 at 16:37
    
a few hundredths of a gram of tetrodotoxin is all you need ;) –  voretaq7 Jul 26 '11 at 16:39
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