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I need to create a network for a call center.

I have:

  • a patch panel with 24 ports.
  • Windows server
  • voip connection (voice over ip)

How do I make the connection from the patch panel to the router?

Do I need a router? If yes does it need to have certain features?

What exactly do I have to install on the windows server to make voip work?

What do I need to install on the clients to make everything work (something open source)?

Any other advice would be most appreciated. I am a newbie with this, please help.

edit:

They didn't give me any specifications of what software or hardware to use, I have to figure it out by myself, this is why I'm asking for help.

I am presuming my provider handles sip. Internal users are going to use soft phones. My telephone system will just need to be calling in/out.

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migrated from stackoverflow.com Jul 28 '11 at 14:48

marked as duplicate by Iain♦, MikeyB, Scott Pack, pauska, SmallClanger Jul 28 '11 at 14:54

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

1 Answer

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If they still need internet they will need a router. if tehy already have internet they aleady have a router.

the other questions depend on which software you want to use. did whoever needs the call center say anyting about whjat they want, or did they just say we want a call center?

look here for now: wiki sip software

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