I need to create a network for a call center.
- a patch panel with 24 ports.
- Windows server
- voip connection (voice over ip)
How do I make the connection from the patch panel to the router?
Do I need a router? If yes does it need to have certain features?
What exactly do I have to install on the windows server to make voip work?
What do I need to install on the clients to make everything work (something open source)?
Any other advice would be most appreciated. I am a newbie with this, please help.
They didn't give me any specifications of what software or hardware to use, I have to figure it out by myself, this is why I'm asking for help.
I am presuming my provider handles sip. Internal users are going to use soft phones. My telephone system will just need to be calling in/out.