Update: My client forgot to forward an email from peak10 (with the IPs for two servers)!
Since I and some other people have put in some efforts (either way :) ), let me document the steps to get VPN connected on windows:
Ask tech support for the address to use for connection, it may be different than the other IPs you have got. You will need a username and a password. You can keep domain blank. Press connect. After few seconds, it will say connected (very silently).
If the server you are connecting with is Linux - use putty to ssh using the server IP. If you are connecting to windows use RDP. You will need respective usernames and passwords. If you don't know this information ask the tech support or your system admin or check the emails you have got from the hosting company.
Hope this helps someone
Updating the question:
My client has managed service from peak10.
Client gave me some details and I figured some with the support at peak10. I have two environment settings, saying:
Network Block: some values Usable IP Range: some values Subnet Mask: some values Gateway: some values Broadcast: some values
Tried to connect through VPN using Linux but could not [if you can help with this, that would be great!]. Their support was also unable to help in this. But they knew how to do it in windows so they asked me to install forticlient-ssl-vpn. After some more fiddling, it worked.
Now what? I am stuck at this step. I tried to ssh to server using Putty and it did not work. I am able to ping one of the internal IP addresses. I tried to do windows style //ip-address, it did not give any error but did not show any files as well. Which means nothing is shared or it is not a windows server (which is a good thing - so its probably linux).
Client is asleep at the moment and i need to do this stuff quickly. Any help or pointers would work. I am sufficiently technical about the stuff, but this situation ocured to me for the first time so I don't really know what to ask?
Please feel free to put -1s but do help me. Thanks :)
Update: Output of route print
D:\Users\ppp>route print =========================================================================== Interface List 35...........................fortissl 11...00 24 1d fa 8c f5 ......Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) 1...........................Software Loopback Interface 1 12...00 18 4d 08 c3 d9 ......NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2 =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 25 10.0.0.1 255.255.255.255 On-link 10.0.0.1 276 184.108.40.206 255.255.255.255 192.168.0.1 192.168.0.10 25 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 172.16.1.0 255.255.255.0 On-link 10.0.0.1 20 172.16.1.255 255.255.255.255 On-link 10.0.0.1 276 192.168.0.0 255.255.255.0 On-link 192.168.0.10 281 192.168.0.10 255.255.255.255 On-link 192.168.0.10 281 192.168.0.255 255.255.255.255 On-link 192.168.0.10 281 220.127.116.11 240.0.0.0 On-link 127.0.0.1 306 18.104.22.168 240.0.0.0 On-link 192.168.0.10 281 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.0.10 281 255.255.255.255 255.255.255.255 On-link 10.0.0.1 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 13 58 ::/0 On-link 1 306 ::1/128 On-link 13 58 2001::/32 On-link 13 306 2001:0:4137:9e76:24ad:ab5e:49bb:c915/128 On-link 12 281 fe80::/64 On-link 13 306 fe80::/64 On-link 13 306 fe80::24ad:ab5e:49bb:c915/128 On-link 12 281 fe80::d1ac:6f18:f860:cc4f/128 On-link 1 306 ff00::/8 On-link 13 306 ff00::/8 On-link 12 281 ff00::/8 On-link =========================================================================== Persistent Routes: None
Old question below
I need to setup a website for one of my clients and they have bought managed services from peak10. It is linux server. I use linux(fedora) on my laptop and tried to connect through VPN using the settings provided. But it didn't work on Linux. After about 5-6 hours on phone with their support, we were able to connect using my Windows 7 machine through a software called forticlient-ssl-vpn.
Now what? Their support says they have done their job by getting me connected to their server. How to I access files on the server? And more importantly, how do I SSH to the server.
Also. one more thing the support guy told me that they are using ipsec.
My problem is that I don't know much about this stuff and am running out of time. I don't even know what question to ask. Please help me.