I'm looking into implementing Powershell in a help desk environment to automate routine tasks like unlocking user accounts, resetting passwords, etc.
The help desk will be supporting different customer sites remotely from a location that does not have a direct WAN connection to the customer sites.
Do you have any suggestions or ideas on how to implement a solution like that? are there any open source/low cost products already available? i know Powershell scripts are available all over the internet but i'm looking for a product that provides the web interface and remote connectivity to the customer sites.