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Installing an operating system is not particularly hard. But for, the first time, I just can't seem to do it.

I have a Dell Powervault 745N. This is a rackmounted NAS with four hard drives (a RAID system). Now, this is Windows Server 2003 compatible, I know this for a fact.

The problem are the drivers for the hard drive. I have a lot of floppy disks with drivers on them (not sure what is what because my colleagues didn't really mark anything on some of the disks). When I want to install the driver, the installation tells me "it failed to install the driver". There is no further information, nor have my colleagues provided me with a disk that actually has the right driver.

I have manually downloaded the correct drivers from the Dell website (entering the service tag to be sure). They fail to install also. I have also searched google and all that, so, finally I turn to you, ServerFault users.

What is the sollution to this real pain of an installation?

Any help at all would be appreciated!!! Thanks!!

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Drivers for the RAID controller, you don't normally need drivers for the individual disks. –  Steve-o Aug 25 '11 at 9:25
1  
Hopefully you got the driver for Windows 2003?! And not for 2008. Service tag is a good hint. The right place to ask for help is the service support of Dell. –  mailq Aug 25 '11 at 9:27
    
Yes, it's the driver for 2003, 2008 isn't supported for my machine (says so on the Dell Website). I downloaded once more the driver (SCSI RAID controller) and put them on an empty floppy... –  glenn Aug 25 '11 at 10:16
    
no donuts, after trying to add the driver, the installation just tells me "..has failed to install..", i think it's time to contact Dell... –  glenn Aug 25 '11 at 13:27
    
It's a purpose-built NAS, you probably can't install a plain-Jane OS on it at all. Look through the first document Joe linked you to : it's entitled "Reinstalling the Operating System on the Dell™ PowerVault™ 745N". Tells you what to do, and it's quite specific. It's not a standard OS install. –  mfinni Aug 25 '11 at 14:27

1 Answer 1

up vote 1 down vote accepted

Maybe you should have a look here:

http://support.dell.com/support/edocs/stor-sys/spv745N/en/ts/PV745NTS.pdf

and here:

http://www.dell.com/downloads/global/products/pvaul/en/pvaul_745n_specs.pdf

It looks to me like the supported OS is Windows Storage Server 2003, not Windows Server 2003.

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Well, I will check with my colleagues if the company has a Storage Server 2003 installation cd, that might be it. The reason I didn't try that before: support.dell.com/support/topics/global.aspx/support/osmatrix/… If I select my server, this little menu shows me that Server 2003 is supported, so that is quite confusing... –  glenn Aug 25 '11 at 14:21
    
We do not have a Storage Server 2003 installation cd... or the Resource cd for that matter, I guess this is a hard lesson to learn for our company: do not throw away documentation or disks that came with the server... We do have cd's from an other dell server though, but they will definetely not help any installation process. –  glenn Aug 25 '11 at 14:41
    
Sorry to hear that. As a last resort, I might suggest contacting Dell and getting some guidance from them. –  joeqwerty Aug 25 '11 at 14:57
    
That's the plan, thanks for you're help! –  glenn Aug 25 '11 at 15:25
    
Glad to help... –  joeqwerty Aug 25 '11 at 15:57

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