I have been wondering this past week because my big boss told me to start keeping track of all the things I have fixed, how to fix them, etc. Which is reasonable and have been doing anyway. But then a related question came to mind. What kind of documentation should I have on hand as far as users go. More specifically I am talking in terms of EULA, ToC, etc (correct me please if I'm using the wrong terms) Or more specifically a policy, so to speak, for the users and such. Can't say I'm a legal expert, otherwise I'd be a lawyer. The environment the users are in is pretty laid back so I don't forsee a problem. But assume that there should ever arise a problem, what should I have written up/have on hand?
EDIT: I really should have noted that we are a medical transport facility and have patient records so I know that something must be done there to comply with HIPAA policies I believe. I do like what anthonysomerset said about the "If I get by a bus" Scenario and want to apply it not only to the documentation I am currently writing but also for if say an employee were to steal info from the server or edge cases, theft, etc. As far as our staff, its relatively small as in a single HR person, no legal department aside from the 2 owners' lawyers and me being the only IT person on staff with a guy who is no more than a mac superuser.