What does 5 x 10 mean in Dell Support Context?

Question

3Yr Basic Hardware Warranty Repair: 5x10 HW-Only, 5x10 NBD Onsite

MDMarra · Answer 1 · 2011-09-01 13:01:13Z

up vote 10 down vote accepted

Support during business hours only. 5 days a week, 10 hours a day. 7x24 is 7 days a week, any time of day.

answered Sep 1 '11 at 13:01

MDMarra
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PBL · Answer 2 · 2011-09-01 13:12:14Z

up vote 4 down vote

3 years of hardware only warranty repair. 5 days a week, 10 hours a day in your time zone, onsite by the next business day.

answered Sep 1 '11 at 13:12

PBL
411

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2 Answers