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What is format of URL in HP's Service Manager web client? Is it possible to show the requset info by request_id passed as url parameter? Like in JIRA or modern bug-tracking systems.

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I'll give you an example from our ServiceManager install. There's no guarantee it will work with yours, since you don't tell us what version you're talking about.

https://servicecenter.company.com/sc/index.do?ctx=docEngine&file=probsummary&query=number%3D%22IM1692933%22&action=&title=Incident%20IM1692933&queryHash=e5b9bbcd

The incident number is IM1692933. I have no idea what the queryHash is doing.

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