What is format of URL in HP's Service Manager web client? Is it possible to show the requset info by request_id passed as url parameter? Like in JIRA or modern bug-tracking systems.
I'll give you an example from our ServiceManager install. There's no guarantee it will work with yours, since you don't tell us what version you're talking about.
The incident number is IM1692933. I have no idea what the queryHash is doing.