I have this question. There's a lot of information out there but none of the things I tried helped and I am still unable to identify if it can be helped at all.
I have a site originally with a provider. Later I transferred the DNS to another web hosting site but the DNS settings are still visible on the original domain registrar.
So what happens is the site will display at www.domain.com but not when I put domain.com
I've checked the CNAME settings on both the original provider and the new one and appear to be correct. I've also tried to enable forwarding using an .htaccess file and that failed too (although some other redirects seem to work well).
I can't identify where else to look in order to finally get domain.com working! Could it be some sort of limitation on the new web host that forbids that sort of thing? (even though there is a CNAME setting present) Any help will be greatly appreciated. This has been troubling me for over a month!
I am trying to make sense of all this. The domain is fineenergy.co.uk (or www.fineenergy.co.uk is the one that actually works)
By doing a NSLookUp I get much more results than www.fineenergy.co.uk
I think, as you said, either the A record or the CNAME records is missing but after checking the DNS settings I find that both records are there. In detail: A Record Host fineenergy.co.uk Points to 18.104.22.168 CNAME Record Host fineenergy.co.uk Points to www.fineenergy.co.uk
Not sure what else I could add to that. The only other thing I can think of is that these settings are ignored in favour of the original host's settings.
Any other suggestion would be very welcome. Thank you guys for the help!