We implemented SCOM in our internal infrastructure. However, I have the impression that is isn't used as it could be.
For example: we have had regular incidents in our production (and other) environments that could have been prevented by monitoring SCOM. An example: servers that fail to operate because of a full disk. This could have been signaled by SCOM, and prevented by clearing a buffer.
When an incident is logged by our users, the admins do not use SCOM to diagnose a problem, they will ask the developers directly to help them. When asked to look at SCOM, then they will open the management application, but it isn't active. SCOM isn't monitored on a regular basis for preventive maintenance.
I don't think this is a technical problem (SCOM is implemented, and could by finetuned, when actually used). Also i don't think it is a matter of SCOM vs an other preferred tool. I think this is a 'social' problem, as the admins just don't use the tooling that is present.
I'm asking this question here, since i expect users here may have experience is these matters.
I have no authority on the admins, i can only suggest improvements, or lobby for the importance of keeping the environment and applications running.
How can i motivate the admins to use SCOM for preventive maintenance? How can i motivate the admins to prevent incidents and keep the applications running?