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Using SBS 2003, we need to redirect some of our users emails (employee@company.com) to external email addresses (employee@gmail.com). We followed the instructions as " How to add an email forwarding in Exchange 2003 "

Unfortunately the redirection does not work. We tried to redirect to an internal email (employee-redirection-test@company.com) with the same settings and it worked fine.

When we look at the message tracking for the email not redirected, it says "Delivered to local store: employee@gmail.com" (from the top of my mind as I don't have access to the server now).

Any help or pointers would be very appreciated.

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Did you set up Contacts for the external email addresses? If so, did you add the Contact as a forwarding destination for the internal mailbox? –  joeqwerty Oct 14 '11 at 14:22
You didn't happen to add @gmail.com to your Recipient Policy did you? Because that won't work. –  joeqwerty Oct 14 '11 at 14:25
- yes we did both create the contact and add it as fowarding destination - we did not add @gmail.com to our recipient policy –  Los Oct 14 '11 at 14:25
In the Message Tracking Center you should see the message delivered to the recipient mailbox and you should see it transfered outbound for delivery. If message tracking says the message was delivered to local storage for employee@gmail.com that means Exchange thinks that employee@gmail.com is an internal recipient. Can you post a screenshot of the E-mail Addresses tab of the Contact and a screenshot of the Delivery Options tab of the user mailbox? –  joeqwerty Oct 14 '11 at 14:44
Thanks for your support Joe, I will post these as soon as I regain access to the machine by Monday –  Los Oct 14 '11 at 16:02

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