We recently had to move our site between hosts. We moved the files and the database and then changed the nameservers to point to the new host. After a little bit of fiddling the site at the new host works well and all problems are fixed.
Well almost all, there remains one largish problem.
Irish (and possibly international) users who use vodafone (you know - the worlds second largest mobile phone company) are still being redirected to the oldsite - which now no longer exists so they are getting a non-working site.
I could understand if there was a delay of a few days before vodafone updated, but it has now been 2 weeks and all vodafone customers are still being sent to the wrong place.
All our other website visitors can see our site, all other isps in Ireland are correctly seeing the new site, googles dns servers see the new site.
We are getting phone calls from people saying that the can't see our site, every single one of these people has been using vodafone as an isp.
What I've Tried
I have tried to phone vodafone, but because I'm not a customer and because our site isn't hosted with vodafone and because I'm trying to contact their network systems people they really couldn't care less.
I've tried waiting - I assumed if I waited 10 days it might get updated, but its been 2 weeks now and still incorrect.
What can I do to get vodafone to update the nameservers for my site?
Why do they treat this differently to every other network provider on the web?
According to http://www.who.is/dns/cookingisfun.ie/ The SOA record for my domain is
cookingisfun.ie SOA 4 hours ns1.dreamhost.com. hostmaster.dreamhost.com. 2011100306 20842 1800 1814400 14400
This is correct. I'm afraid I dont have the old details. If there is a problem in the SOA record does that mean that vodafone follows rules that everyone else ignores?
Previous nameservers were ns.webfusion.co.uk ns2.webfusion.co.uk
If I do a NSLookup from my machine using the OLD webfusion servers I get
C:\Users\Toby>nslookup > server ns.webfusion.co.uk Default Server: ns.webfusion.co.uk Address: 18.104.22.168 > cookingisfun.ie Server: ns.webfusion.co.uk Address: 22.214.171.124 Name: cookingisfun.ie Address: 126.96.36.199
I will see if I can do that from someone who has vodafone as ISP