Something apparently happened to one of our VMs, and our admin is no longer available.
I can log into the host server, and access the web-based management interface, but when I try to restart the VM I have the following options:
Restore from saved state Discard Saved State Merge Undo Disks Remove
When I try to restore from saved state, I get an error:
The following error occurred: The virtual machine could not be started. The virtual machine could not be started. The account name and password are invalid
Could it be trying to use the now-disabled credentials of the former admin? How can I find out which user it's trying to use?
I have restarted the "Virtual Server" and "Virtual Machine Helper" services, but that didn't seem to help. There is an error in the Virtual Server event log:
The VSS writer failed to get the properties of the virtual machine VMNAME, since the operation did not complete in maximum allowed time. The virtual machine is allowed for Offline backup only. Check if the virtual machine VMNAME is running and then retry the operation, if needed to be backed Online.
There is a 2nd VM running on the machine, and it seems to be OK, so it's apparently something with that VM instance.
What do I need to do to get this VM restarted?