Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Here is back story: We are updating all our users to Windows 7 and we use an ancient database system called piclan that will only run in windows xp because it relies on the ipx protocol. Pic outputs order confirmations that need to be faxed to end users. Since Pic is in the virtual world it attempts to use it's own virtual windows xp fax instead of the windows 7 fax. (Windows 7 fax works).

To make virtual fax work this is what I've tried so far:

I've added virtual user to our domain, gave virtual user printer fax privileges.

I can see fax in printers and devices.

Under tools->fax printer status it says "%servername% connection error".

If I go to "Send fax" I have two options, "%servername%/fax" and "%servername%/fax on my pc".

I've tried both and the fax was never received.

Virtual xp config info:

  • intel 82578dc gigabit network connection option tested
  • shared network network connection option tested
  • Up to date with the latest windows patches (SP3).
  • Windows firewall is disabled.
share|improve this question
Questions: (1) Are you running Windows XP under Virtual PC (XP Mode), or are you using a third-party hypervisor? (2) Does the fax device connect to your computer using USB, or does it connect to the network using Ethernet? (3) What physical device is %servername%? Is it the Windows 7 host, the fax printer hardware, or an actual Windows server that provides print services for your network? (4) Do you literally see %servername% on your screen, or do you see the actual name of the server? – Skyhawk Nov 2 '11 at 18:46
@Miles We have the capability to email confirmations but several companies we deal with still require fax confirmations. I would love to ditch fax, but it's just not possible atm. – payling Nov 2 '11 at 18:56
(1)Windows XP under Virtual PC (XP Mode) (2)Network - Our windows server hosts the printer / fax drivers (3)Servername is our windows server (4)No, actual servername. Sorry for confusion. – payling Nov 2 '11 at 19:00

What networking mode are the Windows VMs running in? Bridged, Private, Shared? Check that it's in Bridged Mode, and that you can ping and/or RDP to the XP VM. That would be my first step.

share|improve this answer
I have it set to the network connection on my pc. (intel 82578dc gigabit network connection). I verified that I can remote into the virtual mode from my pc. – payling Nov 2 '11 at 16:37
I should mention there is n bridged or private options... Just "Not Connected", "Internal Network", "Shared Networking (NAT)" and "Intel(R) 82578DC Gigabit Network Connection". I'm using the last option. – payling Nov 2 '11 at 18:22
If you have selected the name of the network adapter ("Intel..."), that is the correct option. You are in Bridged mode. – Skyhawk Nov 2 '11 at 18:44
Thanks for the clarification. – payling Nov 2 '11 at 18:54
Can you ping the %servername from the VMs? Are the VMs members of the domain? – Driftpeasant Nov 2 '11 at 19:18

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.