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I set up a new hire in our domain in exchange. When he arrived yesterday I discovered his name had been mispelled. I deleted his account and created a new account with proper spelling. The problem now is his old email address is being being suggested whenever anyone types in his first name. Users email the bad address get a bounce and create more help desk tickets. Is there a way to update exchange or purge the bad account?

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3 Answers

up vote 4 down vote accepted

It sounds like the name is in the client nickname cache. Have the users delete that entry from the nickname cache and that should take care of it.

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If it's being suggested by Outlook and as they type the name then the non-existent user pops up then that is a cache within Outlook. What they can do is use their arrow keys to highlight over the name and press the Delete key on the keyboard.

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You can create an alias with the incorrect account that delivers to the correct account so the initial emails won't bounce.

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