I moved from my reseller hosting to a VPS about a month ago now. I transferred a bunch of client accounts and changed the nameservers on their domain names to match the new server. All of the accounts have been working fine.
I've been getting reports however from one of the website owners saying that a lot of users are getting redirected to an Account Suspended page, which sounds like the one that would appear if they were still visiting the old server.
I've checked the DNS A record for the domain name with whatsmydns.net and the IP address shown is for the VPS. However I checked with a different tool (preshweb.co.uk/cgi-bin/dns-propagation-tracker - sorry hyperlinks limited to just 2) and it shows the nameservers as still being set to the old one.
IP address: 220.127.116.11
IP address: 18.104.22.168
Domain name causing problems
I would have thought DNS propogation should have finished completely weeks ago. So what might have happened and does anyone know how to rectify the problem?
I just noticed this:
...in the Edit DNS Zone settings in Web Host Manager, I don't know what I'm doing here but I wonder if this could be fixed by changing the "ns1.quksdns3.net" listed in there to the new nameservers?