We have a SBS 2003 installed in our office. Basically we have created 5 accounts, user1, user2, user3, user4 and user5 with coresponding exchange Exchange accounts.
Now we would like to have customized (client-friendly) Exchange accounts for different departments such as customerservice, accounting. What I have learned is that we could create distribution list which would actually take care of this problem.
But what about when we want to reply to our clients from lets say email@example.com instead of firstname.lastname@example.org? I think that would not be possible using the distribution list, so the only option is to create new accounts and mailboxes for customerservice, accounting etc.
So does it mean that we would have to create in this case 7 accounts and 7 exchange mailboxes? Would 5 licences be enough for this to work, or we need to purchase additional 2 licences so we dont reach any restrictions?