My domain name no longer works after being transferred. How can I troubleshoot? [closed]

Question

I recently transferred my domain (sniphq.com) from MyDomain to DreamHost. Today, for some reason, I can't get to sniphq.com at all. When I log into DreamHost, there doesn't appear to be any way to do anything like change the IP where my domain is pointed like I could do with MyDomain, which is super awesome.

I know it's not the server itself because I can go to the server's IP and my app works just fine.

Any advice on what I can do to troubleshoot?

Answer 1

Well, your ns records are pointing to Dreamhost, as they should be:

$ whois sniphq.com
  <snip>
  ns1.dreamhost.com
  ns2.dreamhost.com
  ns3.dreamhost.com

However, it doesn't look like any zones have been created at Dreamhost for your domain:

$ dig @ns1.dreamhost.com sniphq.com

; <<>> DiG 9.7.3-P3 <<>> @ns1.dreamhost.com sniphq.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 4979
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;sniphq.com.            IN  A

;; Query time: 101 msec
;; SERVER: 66.33.206.206#53(66.33.206.206)
;; WHEN: Wed Jan 18 15:01:58 2012
;; MSG SIZE  rcvd: 28

You need to create a DNS zone for your domain. You'll need to refer to Dreamhost's documentation on how to do this.

Answer 2

Dreamhost's DNS servers are not serving your domain. Check in your domain control panel to make sure they know they're supposed to be providing it DNS.

Domain servers in listed order:
  ns1.dreamhost.com
  ns2.dreamhost.com
  ns3.dreamhost.com

Server:         ns1.dreamhost.com
Address:        66.33.206.206#53
** server can't find sniphq.com: SERVFAIL

Server:         ns2.dreamhost.com
Address:        208.96.10.221#53
** server can't find sniphq.com: SERVFAIL

Server:         ns3.dreamhost.com
Address:        66.33.216.216#53
** server can't find sniphq.com: SERVFAIL